Public Agreement for Suzangaron Hotel Booking Website

This Agreement (hereinafter referred to as the `Agreement`) governs the relationship between you (hereinafter referred to as the `User`) and Suzangaron Hotel (hereinafter referred to as the `Hotel`) when using the hotel booking service on the website suzangaronhotel.com (hereinafter referred to as the Website). Please read the terms of this Agreement before using our services.

1. Booking and Payment Methods

1.1. Hotel room reservations on the Website can be made using the online booking form. To complete the reservation, you need to provide guest information, choose your check-in and check-out dates, and confirm your selection of hotel and room type.
1.2. Payments can be made via a secure payment system using credit or debit cards (Visa, MasterCard, Maestro, and others), as well as electronic wallets, depending on the available options on the Website. All payments are processed by third-party providers who guarantee the security of your data.
1.3. Payment transactions are protected by encryption and comply with international security standards (PCI DSS).

2. Return Policy (Cancellation of Service) and Bank Card Transaction Cancellation

2.1. You may cancel a reservation or refuse the service in accordance with the cancellation policy specified during booking. If the cancellation is made within the allowed period, a full or partial refund may be issued depending on the hotel`s cancellation policy.
2.2. In case of cancellation after the specified time frame, a penalty may be charged based on the booking terms (as per the hotel`s cancellation policy).
2.3. If you need to cancel a bank card transaction, the refund to the card will be processed within 5-7 business days, depending on the policies of the issuing bank.

3. Delivery of Goods/Provision of Services

3.1. The services provided through the Website include room reservations at Suzangaron Hotel, as well as additional services such as transfers, tours, and others, depending on availability.
3.2. All services will be provided within the booked period. Delivery of goods (if applicable) will be carried out within the timeframes agreed upon with the User during the booking process.
3.3. If it is impossible to provide the service due to force majeure or other reasons, the Hotel will notify the User and offer alternative options.

4. Security Measures for Card Transactions

4.1. All card transactions are processed through secure payment systems that comply with international security standards.
4.2. To ensure data protection, SSL encryption is used, guaranteeing the secure transmission of the User`s personal information.
4.3. The Hotel does not store any card information or other payment-related data. All such data is processed solely by third parties providing payment services.

5. Privacy Policy

5.1. The Hotel respects the confidentiality of the User`s personal data. By using the Website, the User agrees that the Hotel may collect, process, and use personal data in accordance with applicable data protection laws.
5.2. The Hotel uses personal data solely for the purposes of booking and providing services, as well as improving service quality. We do not share your data with third parties, except as required by law.
5.3. The User has the right to request information about the data we store about them at any time, and to request correction or deletion of this data by sending a request to the Hotel`s email.

The Hotel reserves the right to make changes to this Agreement. Any changes will be published on the Website, and the User is required to review them before continuing to use the services. This Agreement becomes effective once it is accepted by the User.